FAQ

🛍️ 1. Where are the products shipped from?

Most of our products are shipped directly from our partner warehouses. We carefully select reliable suppliers to ensure quality and safe delivery

🚚 2. How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location. You’ll receive a tracking number once your order is shipped.

💳 3. What payment methods do you accept?

We accept Visa, MasterCard, American Express, and secure online payments through Shopify Payments

🔄 4. Can I return or exchange an item?

Yes! You can return or exchange any unused product within 14 days after delivery. Please contact us at support@florenelle.com before sending it back

💌 5. How can I contact you?

You can reach us anytime via our Contact page or by email at support@florenelle.com. We’ll get back to you within 24 hours.